ABSTRACT
Introduction: The existence and usage of an appropriately designed information system is obligatory for efficient function of the Emergency Department (ED).
Purpose: Factors that determine Emergency Department workers’ satisfaction by Information System (IS) and the improvement measures that can be implemented.
Material and Method: Non-experimental quantitative cross-sectional online study of 88 Emergency Department health care workers with questionnaire included from Nurses Attitudes Toward Computerization (NATC) by Brodt & Stronge (1984) and End-User Computing Satisfaction by Bailey and Pearson (1983). The statistical package SPSS version 26 was used for data analysis and the level of statistical significance was set at 0.05.
Results: Of 88 workers, 33 were male and 55 were female. The level of satisfaction was high in terms of reliability (M.T. 3.97) and low in terms of system operation speed (M.T. 3.25) and quality of support (M.T. 3.30). Demographic characteristics were not associated with attitudes toward PC use and satisfaction with the information system, while participant satisfaction was associated with the contribution of PCs to quality health care delivery and increased staff efficiency and capabilities (p<0.01). The use of PCs appeared to contribute to the reduction of jobs positions (p=0.01) and to the increase of staff legal liability (p=0.01).
Conclusions: Information Systems can contribute to the improvement of the working conditions of the EDs, to increase the efficiency, effectiveness and improvement of the quality care. The experience and training of the staff in the use of PCs plays a decisive role in the optimal utilization of the information systems.
Key words: Health information systems, IT support, emergency department
