Introduction: Studies have shown the important role of empathy, spirituality and motivation of nursing staff in the quality of nursing care provided.
Aim: The investigation of the impact of empathy, spiritual beliefs and incentives on nursing staff on the quality of nursing care provided.
Methods: The majority of participants were university graduates (65 persons, 58%), women (95 persons, 84.8%) and married (67 persons, 59.8%). The mean age was 41.38 (± 8.98) years old. The following tools were used to collect data: For the assessment of the provided nursing care, a questionnaire of 19 questions was addressed to nursing staff assessing specific areas. A structured questionnaire consisting of 37 questions was used to estimate the degree of motivation (motivation). To evaluate empathy, the Toronto Composite Empathy Scale (TCES) questionnaire was used with questions about the cognitive and professional dimension of empathy in both personal and professional level.
Results: There was a statistically significant positive correlation between spirituality and quality in nursing care (technical, informative, food, cleanliness, noise, nursing and hotel complex) (p <0.05). In addition, statistically significant positive correlation was observed between emotional personal empathy as well as emotional professional empathy with quality in nursing care (noise) (p <0.05). Statistically significant correlations were also found between motivation and quality in nursing care provided (p <0.05), technical aspects, relationships – time, information, food, cleanliness, noise, nursing and hotel complexes.
Conclusions: Research findings indicate the clear association between empathy, spirituality and motivation of nursing staff with the quality of nursing care provided.
Key – words: Empathy, quality, motivation, nursing care, nursing staff, spiritual beliefs