Introduction: The sudden admission of patients in the Intensive Care Unit (ICU) is considered an extremely stressful and painful experience for the whole family. In recent years, family has been recognized to have an important role to the outcome and particular emphasis has been given to the oriented approach of the patient’s family.
Aims: To investigate the needs and the degree of satisfaction of relatives whose patients are hospitalized in ICU.
Methodology: This cross-sectional analytical study was conducted in a Greek ICU of a public hospital from November 2015 to – February 2016. The sample consisted of 47 relatives of patients who had been hospitalized for more than 48 hours. They were administered a questionnaire including socio- demographic data and the following psychometric tools: Family Satisfaction in Intensive Care Unit (FS- ICU 24) and Critical Care Family Needs Inventory (CCFNI). Data were analyzed with the program SPSS version 23.0 .
Results: A 72% and 80% of patients companions, expressed a great satisfaction in the caring and satisfaction with the decision making process scales of the FS-ICU 24. Basics are considered the need of reassurance for the better delivered care the knowledge of their patients’ outcome and the administration of sincere and understandable information. Statistically significant differences have been found on the relationship with the patient, in the approach subscale of the CCFNI (p=0,024). Concerning the ages of the participants, statistically differences have been found at a group of 26-40 years old, in reassurance subscales (p=0,049), information (p=0,006), approach (p=0,009), support (p=0,004) and the offer of comfort (p=0,005) of the CCFNI.
Conclusions: The cooperation of ICU professionals with relatives, the training of personnel in the provision of holistic care and the family’s integration in the therapeutic process, may be beneficial in reducing stress and adequate and effectively fulfillment of their needs and therefore to the satisfaction of both sides.
Key-words: Caregivers, family, holistic care, Intensive Care Unit, satisfaction, support